More on dogtagsonline

[unixronin]

They did, as it turns out, ship us a replacement order when they never got any record of delivery on the original order.  They shipped the re-order USPS Priority Mail on July 20, with a tracking number.

However, I didn't know that, because they STILL didn't notify me that the order had shipped, or send me the tracking number.  I never heard a word out of them until I filed the PayPal complaint.  I got email from them today with the tracking number; plugging that into the confirmation site showed a record that it was delivered Monday.  It might have been sent out for delivery Monday; it didn't show up in our mailbox until today.

So, end of story:  We did, in the end, get the pet tags we ordered for Shadow and Houdini.  I doubt I'll ever do business with them again, because even though they did make good on the order after the first order disappeared, I hate dealing with a vendor who won't communicate, and trying to get communication out of this outfit -- even in response to a missing order -- is like trying to squeeze blood out of a stone.  Communication is important, and these people aren't good at it.

Comments

From DogTagsOnline

[dogtagman1.livejournal.com]

We don't even question it when one of our customers says they didn't receive their order...we reship the same day. Less then 1% of our customers have any type of problem, and from the emails we get, they seem to love their dog tags. Sorry you had a problem.

Re: From DogTagsOnline

[unixronin.livejournal.com]

Whoa, never expected to get a response THIS long after.

Sure, I like the tags, and I appreciate that you made good on the order. It's just that I never knew what was happening until after the fact.