More on dogtagsonline

[unixronin]

They did, as it turns out, ship us a replacement order when they never got any record of delivery on the original order.  They shipped the re-order USPS Priority Mail on July 20, with a tracking number.

However, I didn't know that, because they STILL didn't notify me that the order had shipped, or send me the tracking number.  I never heard a word out of them until I filed the PayPal complaint.  I got email from them today with the tracking number; plugging that into the confirmation site showed a record that it was delivered Monday.  It might have been sent out for delivery Monday; it didn't show up in our mailbox until today.

So, end of story:  We did, in the end, get the pet tags we ordered for Shadow and Houdini.  I doubt I'll ever do business with them again, because even though they did make good on the order after the first order disappeared, I hate dealing with a vendor who won't communicate, and trying to get communication out of this outfit -- even in response to a missing order -- is like trying to squeeze blood out of a stone.  Communication is important, and these people aren't good at it.

Comments

[beckyzoole.livejournal.com]

My Dad used to say that the best thing he could hear from a customer or a salesman was "No" -- "No, we cannot get that for you immediately", "No, I don't want to buy that", "No, this will not do what you want it to do".

It saved him so much time!

Most people don't want to say "No", so they'll bullshit and prevaricate and make promises they may intend to keep but really can't. Then they feel embarrassed about it, and don't let you know about the delays or whatever. What a waste of time that is, and how frustrating too.

My Dad was a programmer in the '60s, when they had to take the backs off the machines and change the wiring to install a new program! He started accompanying salesmen on their customer calls to be the techie who talks with the customer's techie, and found that he had a gift for sales. In the '70s he started selling computer services, and was enormously successful at it. (For example, he managed the sales staff for Tymshare in the early days.) One of the things customers liked best about him was that he would SAY "Our product won't do what you want it to do", or "Yeah, we can modify it, but it will take 6 months to do so and another 6 months to get the bugs out".

[unixronin.livejournal.com]

Ahhh, honesty ..... what a concept.

I wish I knew how America fell into this trap of "Never, ever, EVER admit that you don't know or you can't do it, even if you already know you can't."

From DogTagsOnline

[dogtagman1.livejournal.com]

We don't even question it when one of our customers says they didn't receive their order...we reship the same day. Less then 1% of our customers have any type of problem, and from the emails we get, they seem to love their dog tags. Sorry you had a problem.

Re: From DogTagsOnline

[unixronin.livejournal.com]

Whoa, never expected to get a response THIS long after.

Sure, I like the tags, and I appreciate that you made good on the order. It's just that I never knew what was happening until after the fact.