SPRINT ATTAINS PERFECTION: Film at 11

[unixronin]

So, $11.61 of our long distance bill is now officially "in dispute."  The first disputed call, one billed minute to Coral Springs, Florida, is apparently to a Jay Barber.  (We don't know anyone named Jay Barber.)  The third, ten billed minutes to Fort Lauderdale, Florida, is to a Lori Sedaka.  (We don't know anyone named Lori Sedaka.)

The really fun one is the second call, six billed minutes to Auburn, California, at a fraction over $1.80 per minute, which Sprint tells us is a collect call to us that we accepted, but couldn't say who it was from.  BZZZZZZZZZZZZZT!  Thank you for playing, next contestant please!  We have neither accepted nor, in fact, received any collect calls from ANYONE, let alone from California towns in which we don't know anyone.

However, there can't possibly be a billing error, because as the Sprint customer service drone assured me,

"...with the new digital switches in our central offices, it's impossible for a call to be incorrectly billed."

And what value of "impossible" do they use on his planet, I wonder?  I dunno about anyone else, but any time someone tells me "[FITB] error is impossible", my bogometer starts beeping and blinking red warning lights.

Comments

[unixronin.livejournal.com]

I'm pretty sure I saw it in the TOS. Do you perhaps know of a contact who could confirm one way or the other?
As to 16.4, "will be limited to", probably not, anywhere but here. "Are limited to", definitely looks that way until Hell freezes over or Sprint replaces the goddamn lines.... And once we get out of here, of course, dialup speed limitations should cease to be an issue.