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unixronin: Galen the technomage, from Babylon 5: Crusade (Default)
Unixronin

December 2012

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Tuesday, October 20th, 2009 04:12 pm

Microsoft announced today that it has managed to recover contact address-book information for Sidekick users, three weeks after Sidekick users lost access to their data ... and is already starting to spin it as "a minority of customers" who lost data from their Sidekicks.

Now the question here is, minority of which customers?  Is Microsoft trying to claim that only some Sidekick users lost data when the entire Sidekick server back-end went down?  Or is Microsoft saying that Sidekick users are only a small minority of Microsoft's customers?

The devil is in the details.

Tuesday, October 20th, 2009 09:50 pm (UTC)
Presumably, the only Sidekick-users who lost data were the ones who allowed their phones to reset during the outage. When I was a Sidekick-user, I very rarely allowed my phone to reset. I've no idea if that's typical, though.
Tuesday, October 20th, 2009 09:54 pm (UTC)
Here are some instructions for data recovery:
http://forums.t-mobile.com/tmbl/board/message?board.id=Sidekick2&thread.id=24700