More web order form fail

[unixronin]

You’re ordering auto parts online.  The order form requires a mandatory phone number.  It allows ten digits for the phone number.

You enter your phone number with area code:  xxxxxxxxxx

The scripting on the form automatically reformats the phone number to make it “pretty”, like this:  (xxx) xxx-xxxx

And then it all goes pear-shaped, because NEXT the field length limiting script kicks in and truncates that to ten characters:  (xxx) xxx-

So, you can’t submit your order form without a valid phone number.

And you can’t submit your order form with a valid phone number, because by the time you hit submit, the form has automatically invalidated it.

FAIL.

Comments

[otherbill.livejournal.com]

And somewhere, someone is sighing and looking off at the computer in their back office, sadly wondering why nobody ever orders parts from their web site.

[unixronin.livejournal.com]

Well, I got their contact email form to work at least (on the second try)....