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unixronin: Galen the technomage, from Babylon 5: Crusade (Default)
Unixronin

December 2012

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Wednesday, July 20th, 2005 01:21 pm

"Lifetime warranty" turns out to mean "Until we decide to stop supporting it."

Wednesday, July 20th, 2005 10:23 am (UTC)
Sure. The warranty lasts the lifetime of the warranty.
Wednesday, July 20th, 2005 10:37 am (UTC)
Care to provide a bit of backstory?
Wednesday, July 20th, 2005 12:42 pm (UTC)
9/20/2002, bought a PNY Verto GeForce4 Ti4200 64MB AGP card. It has a lifetime warranty.
About mid-May 2003, card croaks and will no longer function in 3D mode; it's 2D only. Exchange of communication with PNY results eventually in an RMA. Two months later, I finally receive a replacement.
The good news: The replacement card is a 128MB Ti4600. It comes with a note saying, "Congratulations! You have been upgraded!" The bad news: it croaks after three days. Mutter darkly, contact PNY again.
Six more weeks later, I have a second replacement card. This one's a Ti4200 again. The "Sorry! We downgraded you again!" note is conspicuous by its absence.
The card continues more or less trouble free until this year, when I attempt to put it into [livejournal.com profile] cymrullewes' game box, mabolgamp (whitestar having been replaced by vorlon, which is a PCI Express box).
Call PNY. "Sorry, that card's out of warranty."
"But the package said it had a lifetime warranty!"
"Yes. Lifetime is until we discontinue support. We've discontinued that card."
Wednesday, July 20th, 2005 12:56 pm (UTC)
Wow. That smacks of false advertising.

-Ogre
Wednesday, July 20th, 2005 08:16 pm (UTC)
Funny, I thought the same thing. It's deceptive at best. As I mentioned, I won't ever be buying another PNY product.
Wednesday, July 20th, 2005 02:32 pm (UTC)
I had the same Verto GF4 4200 card. It lasted only a few months. It died right before I was to attend a LAN party. Fortunately, I still had the GF2 GTS card it replaced, so I could still play, but I missed the significantly improved frame rate the 4200 provided.