unixronin: Galen the technomage, from Babylon 5: Crusade (Default)

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March 27th, 2011

unixronin: Pissed-off avatar (Pissed off)
Sunday, March 27th, 2011 11:36 am

Quick recap:

Two years and ten months ago, I bought a Hanns-G HG281D 28" LCD monitor.  It came with a three-year warranty.

After just less than two years, it developed a fault causing screen distortion severe enough to render it unusable.  I sent it in for repair under warranty.  It came back with that fault fixed, but with a different fault instead.  I called Hannspree, who said they'd replace the monitor.  They did, with a used monitor.  They assured me my original three-year warranty transferred and was still in effect.

A few months ago, the replacement monitor developed a fault.  A column driver in the LCD stuck on, leaving an always-on red line down the screen.  When I called them about it to check on warranty status, they told me it was out of warranty, and offered to repair it for $90 plus shipping, half the price of replacing it with a new monitor.  The repair would be warranteed for only 90 days.  Apparently ANY repair is warranteed for only 90 days, which as I understand it is why my monitor is now out of warranty.

To give credit where due, the service manager said he could get the repair fee down to $80.  Though in that case, why not quote $80 up front in the first place... that's still around $120 with shipping.

Anyway, about a week ago I decided that for $120, I can live with a vertical red line more easily than I can manage without the extra 120 rows of a 1920x1200 vs. 1920x1080 monitor, on my work machine.  So I switched the Hanns-G back onto babylon5.

Well, now the power switch appears to have gone intermittent.  There's no point calling Hannspree.  They already told me the monitor is out of warranty.

Moral of the story:

DO NOT BUY HANNSPREE PRODUCTS.  They do not honor their warranties.

Unfortunately there appear to be vanishingly few 28" range monitors on the market that still do 1920x1200; and the next jump up, 30" monitors at 2560x1600, is a huge price jump to about $1500, more than I can justify right now.