Now deploying lawyers

[unixronin]

Budget Customer Service told us that after we got the truck returned, they could make an adjustment for all the shit we've gone through on this rental.  I got the truck returned this afternoon, and the agent at the local Budget franchise told me she could credit us for three days of overtime, but we'd have to talk to Customer Service to get the rest sorted out.  Now that they have our money, customer service is now stonewalling us and telling us it's out of their hands and there's nothing they can do.

The fuckers rented us an unsafe truck, they blamed us when the truck broke down, they declined to replace the truck so we could complete our move (breach of contract #1), they're charging us for the time we spent waiting for the truck to be repaired, thus de facto charging us for the repair even though their damage waiver (which we took) says we're not responsible for any damage to the truck from any cause, up to and including the total loss of the truck (breach of contract #2), and they lied to us to manipulate our money out of us.

No more Mr. Nice Guy.  We're deploying lawyers and we'll sue the fuckers if that's what it takes.  They want to play nasty?  OK, we are now officially playing nasty.

Comments

[ilcylic.livejournal.com]

One question, did you pay with a credit card?

If so, they don't "have your money". And you have an extremely large organization on your side that might be willing to help make sure you achieve "customer satisfaction".

-Ogre

[unixronin.livejournal.com]

We paid with a Citizens Bank debit card which she ran as credit. And yes, I've already contacted the bank manager, and he's contacting their securities department to see if they can deny payment on it based on an affidavit that Budget is charging us for services not provided (which they are -- they're trying to charge us for the 13 days when the truck was out of our possession waiting to be repaired). We're also looking up a contract lawyer, since we're fairly sure they're in breach. And then there's the unsafe-truck issue ....