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unixronin: Galen the technomage, from Babylon 5: Crusade (Default)
Unixronin

December 2012

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November 14th, 2009

unixronin: Galen the technomage, from Babylon 5: Crusade (Default)
Saturday, November 14th, 2009 11:51 pm

It's not so much the strip, as the footnote.  Computer voice recognition is so bad that whenever I find myself talking to a robotic voice-recognition menu system, I immediately just start repeating "Just give me a human" until it gives up and forwards me to a human.  If I'm calling one of several potential sources for something, and I hit a voice-recognition menu system, I'll hang up immediately and try the next supplier.

Companies and government agencies deploy computer voice-recognition menu systems because they're convinced it'll save them money and let them reduce the number of humans they're paying.  But at the current state of the art, what it mostly does is lose them customers who are sick and tired of dealing with artifical stupids, and frustrate and enrage the people who don't have a choice about whether to use the AS.

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