So, let's see ....
- Sprint/Nextel contract expires. Ditch Sprint/Nextel like a used Kleenex.
- Order a new Motorola Razr V3 phone through Wirefly, with GSM service from Cingular.
- Receive new phone.
- Install Motorola Mobile Phone Tools software.
- Determine that new phone has a hardware problem that makes it go catatonic any time you try to download anything onto it, including more than a handful of contacts at a time.
- Call Wirefly. Get RMA number.
- Wait about a week.
- Receive replacement phone... which cannot connect to network.
- Call Wirefly. Learn that I need to call Cingular to have them switch service over to the new SIM and IMEI number.
- Call Cingular. Get service switched. Determine that new phone appears to have the same problem.
- Call Wirefly. Verify that they can't even do anything to troubleshoot the problem.
- Call Motorola. Spend about half an hour on the line with a Motorola tech doing diagnostics. Verify hardware fault in phone's memory.
- Call Wirefly. Obtain another RMA number....
Having gotten two defective Razr V3 phones in a row, both with the same defect, I'm getting a different phone this time. But not too different, because I do very much like that slim-clamshell form factor (it's the first mobile phone I've used that fits comfortably in a pocket, even a shirt pocket or inside jacket pocket). This time, I've requested they replace it with a Razr V3i, which is an updated version with a slightly redesigned keyboard, higher-resolution camera, higher color depth external display, about 60% longer (claimed) battery life, and a lot more memory.¹
The V3i isn't available in black. (Sigh.) But I can deal with the basic silver finish as long as I can transfer data to it without it going catatonic.