On Friday, our contract with Nextel (the no-service cellular company) finally expired. I intentionally waited until the next business day to call and cancel our account to make certain they wouldn't do something like saying "Well, technically you're still under contract until midnight, so we're going to charge you an early termination fee."
Well, it seems Nextel is set up to get you both coming and going. "OK, your service will be cancelled effective January 14," they say. "We cancel at the end of the billing cycle. It's in the service agreement." (Buried somewhere in the small print, no doubt.) And the last billing cycle ended the day BEFORE the contract expired. (Figure THAT one out.) I explain that I intentionally waited until the first business day after I knew our contract expired, to make sure I wasn't charged an early termination fee. "Oh, we could have cancelled it for you Friday without a termination fee," the rep says. "We could have cancelled it for you Thursday without a termination fee."
So, wait. You're telling me that I could have cancelled a day early, while still under contract, and not paid an early termination fee? But because I wanted until the contract actually expired, just to make sure, I now incur an extra month of non-service?
Pigfuckers.
I'm waiting for a supervisor to call back, whom I will see if I can induce to waive the extra month of non-service. I'll be damned if I'll pay for an extra month of service we're not even getting, to all practical purposes, if there's any way around it. Particularly considering the wretched service we've put up with (under duress) for the last 18 months. It would have been cheaper to cancel [mumble] months ago and eat the early termination fee.
Sprint/Nextel will never, ever get our business again, for anything.
