(Well, I wasn't, but
mazianni was.)
Anyway ... since we moved to Hudson, our Nextel phone service has been terrible. Poor signal, awful voice quality, often can't get a connection at all, just a "USER UNAVAILABLE" message. We figured it was just due to weak signal here, since Nextel's coverage maps online show us well within their Boston-area coverage, or maybe due to service changes since the takeover by Sprint (since it seemed it got worse around then or shortly after). I typically get only one bar of signal here, at best.
So, yesterday, I was talking to Nextel customer service trying to find out when our contract expires, and I mentioned the signal and clarity issues and our dissatisfaction with same. "Oh," says the NXTL rep, after looking up our location, "that would be becuase we don't have any service at your location. As a matter of fact, we have no service in a six-mile ... no, twelve-mile radius of you."
Look at that map link I posted above. On that scale, we're maybe an eighth of an inch east of Nashua. Does that LOOK as though there's no service within twelve miles? We checked before we moved here that they had coverage. Their site says they do. Now their customer service says that they don't.
They also say that the fact they have no coverage anywhere near us, although their site says they do, is no reason for any latitude in their early termination fee. (Speaking of which, the issue I was calling up to check on in the first place is that the one-year contract I thought we signed up for has somehow turned into a two-year contract at some point along the way... probably some piece of small print we missed along the way. When we did a market switch from Bay Area to Boston area, I think the customer service rep said something about it extending our contract by a year, so maybe that's it.)
So, color me very unhappy with Nextel right now.
Update: Calling them again today, I'm told that they can't verify what coverage we have or do not have because their systems are down, and that contrary to what the rep who did the market switch for us did NOT extend the contract, but "could have, depending"; this rep claims we were on a two-year contract from the start. I'm getting closer and closer to just saying "Fuck the early termination fee, I don't want to do business with these people any more."